Returns-Refunds-Cancellation

Returns,Refunds and Cancellation Policy

Welcome to mycharmshaven.com We value your satisfaction and aim to provide a seamless shopping experience. Please read our Return, Refund, and Cancellation Policy carefully to understand how we handle returns, refunds, and cancellations for your orders.

Return Policy

1. Eligibility for Returns
   • Returns are accepted within 7 days of receiving the product.
   • The product must be in its original condition, unused, and with all tags, labels, and packaging intact.
   • Certain products, such as perishables or personalized items, may not be eligible for returns. Please check the product-specific details on the product page.
2. Return Process
   • To initiate a return, log in to your account and submit a Return Request under the "My Orders" section.
   • Once your return request is approved, you will receive detailed instructions on how to return the product.
   • Customers are responsible for ensuring that the product is securely packed to avoid damage during return transit.
3. Inspection and Confirmation
   • Upon receiving the returned item, our quality team will inspect the product to confirm it meets the return eligibility criteria.
   • After successful verification, the refund will be confirmed within 24 hours of submitting the return request.

Refund Policy

1. Refund Options
   • Refunds can be issued to your original payment method or as store credit, as per your preference.
   • If the refund option is selected during the return request, we will process the refund within 24 hours after return confirmation.
2. Refund Timeline
   • Depending on your payment provider, the refunded amount may take 2-5 business days to reflect in your account.
   • For store credits, the amount will be instantly credited to your mycharmshaven.com account upon confirmation.
3. Shipping Charges
   • Refunds will exclude shipping charges, unless the return is due to a defect or error on our part.

Shipping Policy

At MyCharmsHaven, we aim to deliver your orders quickly and securely. Please review our shipping timelines and guidelines below:

1. Delivery Timelines

   Standard Delivery (Domestic): 3 – 7 business days
   Express Delivery (Domestic): 1 – 3 business days
   Note: Delivery timelines may vary due to unforeseen circumstances such as weather conditions, courier delays, or holidays. Customers will be notified in case of significant delays.

2. Order Processing

   Orders are processed within 1–2 business days of confirmation.

   Tracking details will be shared via email/SMS once your order is shipped.
    

3. Shipping Charges
   Standard shipping is free for orders above ₹500.
   Express and international shipping charges will be calculated at checkout.Contact If you have any questions regarding your order or shipping, please contact us at mycharmshaven@gmail.com or call +91 9745425252.

Cancellation Policy

1. Order Cancellation by Customer
   • Orders can be cancelled before they are shipped. Cancellation requests can be submitted via the "My Orders" section on the website or by contacting our customer support team.
   • Once an order is shipped, it cannot be cancelled. However, you may initiate a return after receiving the product.
2. Product-Specific Cancellations
   • Certain products may have restrictions on cancellations, such as custom-made or perishable items. These details will be explicitly mentioned on the product page.
3. Refund for Cancellations
   • Approved cancellations will result in a full refund to your original payment method or as store credit, as per your choice.
   • Refunds for cancellations will be processed within 24 hours of approval.
4. Order Cancellation by MY CHARM'S HAVEN
   • We reserve the right to cancel orders due to unforeseen circumstances, such as inventory shortages, technical errors, or payment issues. In such cases, a full refund will be provided.

Contact Us

For any queries regarding returns, refunds, or cancellations, please contact us at:

• Email: mycharmshaven@gmail.com
• Phone: +91 9745425252

Thank you for shopping with mycharmshaven.com